Big Brothers Big Sisters Independence Region
Position: Customer Relations Specialist
Location: Exton, PA
JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and fourth largest in the nation. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth, while working collaboratively to strengthen the quality of the mentoring field and close the mentoring gap.
BBBSI seeks a Customer Relations Specialist. In this position, the ideal candidate has the chance to support the agency by effectively performing customer relations services for the “Littles” (children) that we serve and their parents/guardians, and the “Bigs” (volunteers) that serve as mentors. This position reports to the Team Leader, Customer Relations in a routine office environment.
1. Through phone and email communication in an office setting, perform initial volunteer/child mentoring match work by checking volunteer references.
2. Perform volunteer background checks and handle identity documentation.
3. Obtain preliminary information and schedule/coordinate volunteer and child enrollment interviews.
4. Quickly and efficiently respond to volunteer and parent/guardian inquiries regarding enrollment and the status of interviews.
5. Respond to general volunteer inquiries and positively represent BBBSI and our programs to all those who contact us.
6. Utilize all BBBSI online databases and computer programs to accurately record and update client and volunteer information.
Academic Requirements: Bachelor’s degree (OR an Associate’s Degree and a minimum 4 years relevant experience OR no degree but a minimum of 8 years relevant experience) required per national Agency requirements.
Professional Requirements: Experience working with children and adults in specific assessment, intake or interview roles preferred; proficiency in using databases for documentation and Microsoft Office software packages including Word, Outlook Access and Excel. Must be a self-starter with strong organizational skills and multi-tasking skills, possess the ability to interact with and relate well to others, and have attentive and active listening and communication skills.
Must demonstrate leadership, dedication, and an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; have attentive and active listening skills; take a sales/marketing approach to interaction with youth clients and volunteers; are results/outcome oriented; are approachable, organized; and demonstrate sound judgment in a leadership capacity. Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means to community solutions 4) are positive, can-do, and solution-oriented 5) embrace diversity, equity, and inclusion, and 6) are accountable and get it done.
Cover letters and resumes can be submitted online at: http://bbbsi.gatherdocs.com/
Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.
WHO SHOULD APPLY
At BBBSI, we serve more than 3,100 children annually in Chester, Delaware, Montgomery and Philadelphia Counties in Pennsylvania, and Burlington, Camden and Gloucester Counties in New Jersey. Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor.