Case Manager, Community Based Match Support (Exton, PA) @ Big Brothers Big Sisters IR


Big Brothers Big Sisters Independence Region

Position: Community Based Match Support Specialist

Location: Exton, PA



JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL.  Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and fourth largest in the nation. Our mission is to build and support one-to-one relationships that ignite the biggest possible futures for youth, and strengthen the youth mentoring field through evidence-based mentoring services, collaboration and advocacy. Big Brothers Big Sisters Independence (BBBSI), seeks a Match Support Specialist, tasked with supporting a caseload of adult volunteer mentors (“Bigs”), youth mentees (“Littles”) and their parents/guardians. The goal of a Match Support Specialist is to build, develop, and coach mentoring relationships that are strong and healthy, and therefore more likely to produce positive program outcomes. The position is based in an office environment and requires occasional travel with some evening/weekend work which will be described in the interview process



Match Making (Match Introduction Facilitation)

  1. Receives new matches from the Enrollment Team and introduces them by scheduling and facilitating initial in-person Match Meetings, which take place in clients’ homes or in BBBSI offices.
  2. Reviews ground rules and expectations during the Match Meeting to lay the foundation for a successful match relationship.

Child Safety and Match Support

  1. Manages a personal caseload of matches consisting of Bigs, Littles, and parents/guardians of Littles.
  2. Determines if and ensures that indictors of positive relationship building, elements of child safety, and youth development, as well as a sense of affiliation with the Agency are present within each match relationship. Provides support and educates Bigs, Littles, and parents/guardians within these areas as needed. Regular contact with each match is achieved primarily through telephone contact, but also through occasional e-mail and in-person conversations during Agency events.
  3. Identifies, addresses, and helps resolve potential problems and barriers to successful match relationships. Promptly informs supervisor regarding concerns about any factors that may negatively impact the match.
  4. Records match relationship takeaways and notes from calls/conversations with all match parties in the Agency’s online database system Matchforce (a Salesforce program).
  5. Effectively promotes the Agency mission and vision internally and with the broader community; ensures a strong affiliation with the Agency is present within each match relationship.
  6. Possesses the ability to achieve specific program compliance metrics through results-driven processes; monitors progress with clear measures.

Closure and Re-engagement

  1. Determines when a match is no longer beneficial for all parties involved and ensures a proper healthy closure to the relationship.
  2. Properly reassesses match parties to determine if they should be eligible for re-engagement and completes necessary process for rematch.

Training and Resource Sharing

  1. Works in an industry that focuses on helping others through cultivating relationships, coaching others, and fostering positive connections; uses proactive and creative problem-solving techniques to navigate and resolve difficult situations; deals effectively and compassionately with diversity and youth in underserved communities.
  2. Continually develops skills and knowledge through Agency provided trainings and shares information with matches to ensure they have all the information they need to be successful.

Match Activity Support

  1. Facilitates and participates in annual picnics, cultural events, sporting activities, and other Agency events.



Academic/Professional Requirements: Bachelor’s degree (or minimum 10 years relevant experience) required per national Agency requirements. Must have a valid driver's license and consistent access to a car for the purpose of facilitating off-site Match Meetings. Experience in human services, with youth service organizations and socioeconomically diverse populations is preferred. Spanish-speaking skills are a plus.  Must possess the ability to effectively utilize BBBSI’s internal database systems for tracking and recording information.



Must demonstrate leadership, dedication, and an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; have attentive and active listening skills; take a sales/marketing approach to interaction with youth clients and volunteers; are results/outcome oriented; are approachable, organized; and demonstrate sound judgment in a leadership capacity.  Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means to community solutions 4) are positive, can-do, and solution-oriented 5) embrace diversity, equity, and inclusion, and 6) are accountable and get it done.



Cover letters and resumes can be submitted online at:



At BBBSI, we serve more than 3,100 children annually in Chester, Delaware, Montgomery and Philadelphia Counties in Pennsylvania, and Burlington, Camden and Gloucester Counties in New Jersey. Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor. 


This job is open at the following location:

Exton- - , 19341


$32,000 - $34,000